Returns Policy

Return Policy for ONTEC LTD

Effective Date: 01/02/2025

1. Eligibility for Returns

                •             Items must be returned within 14 days of receipt.

                •             Items must be unused, unopened, and in their original packaging.

                •             Items that have been tampered with, used, or damaged are not eligible for return.

2. Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

                •             Sale or clearance items.

                •             Gift cards.

3. How to Initiate a Return

To request a return:

                1.            Contact us via email at [insert contact email] with your order number and reason for return.

                2.            Our team will review your request and provide instructions for returning the item(s).

4. Return Shipping

                •             Customers are responsible for return shipping costs unless the item is faulty or incorrect.

                •             We recommend using a trackable shipping service to ensure safe delivery.

5. Refunds

                •             Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

                •             Approved refunds will be processed within 7 business days and credited to your original payment method.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at accounts@ontecuk.com with proof of the defect/damage.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

                •             Contact us immediately at accounts@ontecuk.com with your order number and photos of the issue.

                •             We will arrange a replacement or refund at no additional cost to you.

8. Contact Us

If you have any questions about our return policy, please contact us:

                •             Email: accounts@ontecuk.com

                •             Business Address: Unit 1 Woodfield Business Centre, Longsight Road, Blackburn, Lancashire, BB2 7JA.

Thank you for choosing ONTEC Ltd. We value your satisfaction and look forward to serving you again!